Support

What is the return policy on the Smart Changing Pad?

We love the Smart Changing Pad and want you to love it, too. If for any reason don’t totally love our product, please return it to us within 30 days of the ship date for a refund.

Please contact us at support@hatchbaby.com so we can help you with your return. Shipping fees are not refundable, however, we’ll cover the return shipping and send you a prepaid shipping label to place on the original packaging.

Smart Changing Pads must be purchased directly from Hatch Baby and must be in new, unused condition with the original packaging in order for us to process your refund.

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