Hatch Baby Rest: Night Light, Sound Machine and Time-to-Rise

Is Rest portable?
Rest is powered by an electrical outlet. You can bring it with you when you travel or move it around your child's room wherever there is a power outlet. We know batteries can be a pain, so we opted to make it possible for Rest to provide comfort throughout the night by simply plugging in the device.

Is Rest childproof? Can I lock it?
Yes, we introduced a patent-pending toddler lock to Hatch Baby Rest in July 2017. To use it, you'll need to be on firmware version 0.10.445 (and higher), and iOS app 1.0.11 or Android app 1.2.0 (and higher).

Is the Bluetooth in Rest safe for my child?
Yes. Rest transmits very little data over short distances. It uses a version of Bluetooth (the way your car connects to your phone while you're driving) called "Bluetooth Low Energy" (or "BLE") which uses 100 times less energy than Bluetooth. Bluetooth Low Energy is common in many devices including Baby Monitors like Mimo and MonBaby. This specific bluetooth device will in no statistically noticeable way increase the level of radio emissions a modern baby is otherwise exposed to.

Can I play my own music from the Rest speakers? Can I use Rest as a bluetooth speaker?
While you can't play your own music, you can choose from eleven options ranging from white noise to nursery music (like Twinkle Twinkle Little Star). Sounds are real recordings (versus computer generated noise).

Does Rest have a projection light function?
There is not a projection light function, however there is a rainbow preset option that cycles through a range of light colors.

Do you offer a volume discount for purchases?
No, not at this time.

What are the technical requirements for using Rest?
You'll need: (1) an electrical outlet (US standard 120V) to plug in Rest, and (2) A smartphone or tablet running iOS (9 and higher) or Android (KitKat and higher) to download the Rest App.

What is the age recommendation for using Rest?
Rest is meant for children of all ages, but can also be used by adults.

Can I set Rest to turn off once my child is asleep?
Yes, the program functionality enables you to set start and end times for Rest. Rest is safe to keep on all night and will remain cool to the touch. For each program you set, you'll be able to choose times, colors, and sounds. You can also turn Rest off at any time through the app without disturbing your child.

Is Rest safe to keep on all night? Will Rest be hot if my baby touches it?
Rest was designed with the ability to stay on all night to make your child feel secure. Rest uses LED lights so the device will stay cool to the touch.

Can I use more than one Rest in my in my home?
Yes! We hope you'll love Rest and want more than one! You'll be able to name and control them all from the Rest app.

Are there any small or dangerous parts I should worry about when using Rest?
No! At Hatch Baby, we’re parents, too, and we know how important safety is when you have a baby. Rest is comes with just the device and a custom power cord. There are no small parts. Remember, keep the device at least three feet away from a baby crib because the cord can pose a strangulation hazard.

How do I find a retail store in my area that offers Hatch Baby products?
Rest is currently available from hatchbaby.com, Amazon, buy buy Baby, Target, and Best Buy. 

What is the cancellation and return policy?
We love our products and want you to love them, too. If for any reason you don’t completely love a product, please return it to us within 30 days of the ship date for a refund.

Please contact us at support@hatchbaby.com so we can help you with your return.

Shipping fees are not refundable, however, we’ll cover the return shipping and send you a prepaid shipping label to place on the original packaging.

Products must be purchased directly from Hatch Baby and must be returned in the original packaging in order for us to process your refund."

Can I use the device without a smartphone / tablet?
You'll be able to turn the device on and off, change the volume and brightness, change sounds and cycle through 6 presets all without using the app on your smartphone. However, to take full advantage of the customization ability and to access the program features, you'll want to connect Rest to your smartphone.

What are the sound options on Rest?
Rest comes with 11 built-in sounds, ranging from white noise to nursery tunes. The sounds are true recordings as opposed to computer generated sounds.

Which light colors are best for aiding sleep?
Warm hues like red, amber and orange promote healthy circadian rhythms and melatonin production, proven to aid sleep. Cooler colors like green and blue are great to use as an "Time-to-Rise" signal for toddlers and older children.

Do I need batteries to use Rest?
The great news is that no batteries are necessary for Rest to function. Rest is powered through a custom cable that can be connected into standard power outlets in your home.

How often will the lightbulb need to be changed?
Rest uses LED lights and will not need any bulb changes.


Hatch Baby Grow: Second Generation Smart Changing Pad and Scale

What is Grow made of?
Grow is made of polyurethane foam with a plastic base.

Are there any small or dangerous parts I should worry about?
No! At Hatch Baby, we’re parents, too, and we know how important safety is when you have a baby. Grow has no cords and no loose or small parts.

Is the Bluetooth in Grow safe for my child?
Yes. Grow transmits very little data over short distances. It uses a version of Bluetooth called "Bluetooth Low Energy" (or "BLE") which uses 100 times less energy than Bluetooth. This specific bluetooth device will in no statistically noticable way increase the level of radio emissions a modern baby is otherwise exposed to.

Can I travel with Grow?
It’s probably best to leave Grow at home when you travel. If you do have to transport your Grow, please pack it in the original box (it has special foam padding) for best results. We don’t recommend checking Grow with your luggage, as the feet on the pad may break or even break off if the pad is not packed and transported properly. If the feet break, the device will no longer weigh accurately. Just a reminder: we do not yet ship internationally.

How do I care for Grow?
To clean, wipe the foam surface with a baby wipe, damp towel or cloth. Beware that the device may be damaged if the base comes into contact with liquid.

What are the technical requirements for using Grow?
You'll need a smartphone or tablet running iOS (9 and higher) or Android (KitKat and higher) to download the Grow App.

Can I use rechargeable batteries?
Hatch Baby Grow is designed to work best with good quality alkaline batteries which will last for several months before needing to be replaced, depending on how often you use your device each day. Although rechargeable batteries can be used, they may need to be replaced more frequently and may stop features like the low battery indicator from working correctly. Remember never to mix different types of batteries or mix fresh and old batteries.

How precise is Grow for weight and feeding measurements?
Grow shows precise measurements to the 0.25 ounce (or 10 g/ml in metric) for both weight and feeding measurements.

Can I access my baby’s information from more than one device?
Yes, you can access the Grow app and your baby’s account from any iPhone or Android smartphone, making it easy for multiple caregivers to keep track of your baby’s day.

What if I have more than one baby? Can it be used for multiple babies?
Yes, you can use Grow for multiple babies. You can switch between different children using the Grow App

How is Grow different from the original Smart Changing Pad?
We took feedback from our customers in the next generation Smart Changing Pad. Customers wanted a surface that was easier to clean, yet still comfortable, so we updated the device to use wipeable foam rather than the additional soft pad to wash and dry. We also updated the product to use Bluetooth and to be controlled via your smartphone, simplifying the device.

What is the recommended age for Grow?
Grow is suitable for babies and toddler weighing 0-44lbs.

Do I need to buy separate covers/liners for Grow?
Grow is made of soft foam that is comfortable for your baby, so there's no need for additional covers.

Does Grow fit standard changing tables?
Yes, Grow is 29 x 16 x 3.5 inches and fits standard changing tables.

How does Grow measure feeding amounts?
You can weigh your baby with Grow before and after a feeding, just like a lactation consultant would do. What's even better is that Grow automatically calculates the weight difference and sends the feeding amount to your app. No need to record weights and do calculations!

Why are there visible seams on the bottom of Grow?
Hatch Baby Grows are individually crafted. As a result, products will have subtle variations from one piece to the next. In order to mold the foam, there will be seam and we’ve designed the product to minimize the visibility of these variations by moving the seam to the bottom of the device. These variations will not impact the accuracy of the device.

Why does it smell?
Grow is made from foam similar to what’s in carseats and strollers. Like those products, you may notice a new foam smell (think “new car smell”) that will dissipate over time. The best way to speed up this process is to air out your Grow in a well ventilated area. Rest assured that we have run extensive tests with a third party lab to confirm that it passes all US standards and is latex-free, PVC-free, BPA-free, phthalate-free, lead-free, and antimicrobial.


Hatch Baby Smart Changing Pad and Scale

What is the Smart Changing Pad Made From?
The Smart Changing Pad is made from baby-safe materials found in most nurseries. The machine-washable cover for the changing pad is made from cotton and/or polyester. The changing pad base is made from durable ABS plastic, which is used to make most high quality home products.

Are there any small or dangerous parts I should worry about?
No! At Hatch Baby, we’re parents, too, and we know how important safety is when you have a baby. The Smart Changing Pad has no cords and no loose or small parts.

Is the WiFi the Smart Changing Pad uses safe for my baby?
Yes. According to the World Health Organization, WiFi exposes you to less radiofrequency signals than radios and TV and hasn’t been shown to cause any negative health effects.

Can I travel with my Smart Changing Pad? How should I pack it for a move?
It’s probably best to leave the Smart Changing Pad at home when you travel. If you do have to transport your Smart Changing Pad, please pack it in the original box (that has foam padding for the feet) for best results. We don’t recommend checking the Smart Changing Pad with your luggage, as the feet on the pad may break or even break off if the pad is not packed and transported properly. If the feet break, the device will no longer weigh accurately. Just a reminder: we do not yet ship internationally.

How do I care for my Smart Changing Pad?
Since we know babies get messy, the fabric changing pad cover is removable and machine-washable. The changing pad base can be wiped clean with a damp cloth.

What are the technical requirements for using the Smart Changing Pad?
A smartphone: An iPhone (running iOS8 or higher) or Android (running KitKat version 4.4 or higher) smartphone.

Home WiFi: The Smart Changing Pad will connect to an 802.11 b/g/n 2.4GHz network. If you’re having trouble, check your router documentation to verify that you’re broadcasting on 2.4GHz and that you have MAC address filtering turned off.

The Hatch Baby app: You can download the free Hatch Baby App in the Apple App Store or Google Play store.

Can I use rechargeable batteries?
The Hatch Baby Smart Changing Pad is designed to work best with good quality Alkaline batteries which will last for several months before needing to be replaced, depending on how often you use your Pad each day. Although rechargeable batteries can be used, they may need to be replaced more frequently and may stop features like the low battery indicator from working correctly. Remember never to mix different types of batteries or mix fresh and old batteries.

How precise is the Smart Changing Pad?
The Smart Changing Pad shows precise measurements to the 0.25 ounce (or 10 g/ml in metric) for both weight and feeding measurements.

How long does the battery in the Smart Changing Pad last?
Since the Smart Changing Pad is only on while in use, we expect the batteries (4 C batteries) to last at least six months.

How does the Smart Changing Pad track my baby’s information?
Your baby’s diaper changes are recorded in the app every time you use the Smart Changing Pad to change your baby. You can also weigh your baby on the Smart Changing Pad before and after a feeding and send the feeding amount to the app.
Your baby’s length, sleep times, and feedings (when you don’t want to record the feeding amount by weighing your baby on the Smart Changing Pad) can be manually added to the app from your smartphone.

Can I access my baby’s information from more than one device?
Yes, you can access the Smart Changing Pad app and your baby’s account from any iPhone or Android smartphone, making it easy for multiple caregivers to keep track of a baby’s day.

Can I use the Hatch Baby app without using the Smart Changing Pad?
Yes, you can use the app as a regular baby tracking app to manually record your baby’s feedings, diaper changes, sleep, weight, and length.

Can I use the Smart Changing Pad for more than one child?
The Smart Changing Pad and app can be used with up to two children (twins or 2 infants of different ages).

Where did you get the data to determine my baby’s growth percentile?
At launch, our data comes from the World Health Organization (WHO). Soon after launch, we’ll be using growth data from Hatch babies just like yours.

Have a question we haven't answered here? Contact Us.

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