FAQ

Can you ship to locations outside of the U.S.?

What is the Smart Changing Pad made from?

How do I care for my Smart Changing Pad? 

Are there any small or dangerous parts I should worry about?

What are the technical requirements for using the Smart Changing Pad?

Is the WiFi the Smart Changing Pad uses safe for my baby?

How precise is the Smart Changing Pad?

How long does the battery in the Smart Changing Pad last?

How does the Smart Changing Pad track my baby’s information?

Can I access my baby’s information from more than one device?

Can I use the Smart Changing Pad app without using the device?

Can I use the Smart Changing Pad for more than one child?

Can I travel with my Smart Changing Pad? How should I pack it for a move? 

Where did you get the data to determine my baby’s growth percentile?

Is there a warranty?

What is the return policy on the Smart Changing Pad?

Is Hatch Baby hiring?

 

SMART CHANGING PAD SUPPORT

How do I troubleshoot issues connecting the Smart Changing Pad?

How do I register my Smart Changing Pad?

How do I unregister a Smart Changing Pad?

What are the technical requirements for using the Smart Changing Pad?

How do I ensure the most accurate weight measurement?

What does the error message "Problem Zeroing Out" mean?

What does the error message "No weight change detected" mean?

What does the error message "Feeding duration is over 90 minutes" mean?

How do I record my baby's length using the Smart Changing Pad?

How do I edit a Smart Changing Pad feeding?

How to edit a Smart Changing Pad diaper change?

How to edit a Smart Changing Pad weight entry?

Can I use rechargeable batteries?

How do I record a sleep entry using the Smart Changing Pad?

 

APP SUPPORT

How do I export my information to my doctor, lactation consultant or anybody else?

How do I submit feedback about the app?

Why is there a number icon display on my app icon?

Can I access my account across multiple devices?

What kind of phone (or operating system) works with the Hatch Baby app?

How do I switch between two children?

How do I add another child to my account?

How do I share my account with a partner, nanny or caregiver?  

How do I sign out of my account?

How do I update my password?

How do I switch unit of measurement (i.e. lb/in to kg/cm)?

How do I update my account email address?

How do I update my child's date of birth?

How do I update my child's due date?

How do I update my child's birth weight?

Why don't any 7-Day Averages appear on my Stats pages?

How do I see daily, weekly or monthly view?

What information do you use to calculate the weight and length percentiles?

When I scroll through the days on the dashboard, why are some missing?

How is Last Fed on the dashboard calculated?

How is Last Slept on the dashboard calculated? 

How do I record a diaper change using the Hatch Baby app?

How do I record a diaper change for a previous time or day?

How do I edit a diaper change?  

How do I delete an erroneous or unwanted diaper entry?

How do I record details (e.g. color, consistency, amount, etc) about a diaper?

How do I record a nursing session using the Hatch Baby app?

How do I record a feeding entry for a previous time or day?

How do I edit a feeding (nursing or bottle) entry?  

How do I delete an erroneous or unwanted entry?

Can I indicate which side I ended on when breastfeeding?

Can I specify what type of milk (e.g. breastmilk or formula) my baby drank?  

How do I record my baby's length using the Hatch Baby app?

How do I edit a length entry?

How do I delete an erroneous or unwanted length entry?

How do I upload a photo?  

How do I see all of my daily photos?

How do I add a photo for a previous date?

How do a I record a pumping entry using the Hatch Baby app?

How do a I record a pumping entry for a previous time or day?

How do I edit a pumping entry?

How do I delete an erroneous or unwanted pumping entry? 

How do I record a sleep entry using the Hatch Baby app?

How do I record a sleep entry for a previous time or day?

How do I edit a sleep entry?

How do I delete an erroneous or unwanted sleep entry?

How do I record my baby's weight using the Hatch Baby app?

How do I record a weight entry for a previous time or day?

How do I edit a weight entry?

How do I delete an erroneous or unwanted weight entry?

 

Have a question we haven't answered here? Contact Us.